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Sky Talk Shield launched to beat cold callers
Jun
12

Sky Talk Shield launched to beat cold callers

Monday, 12 June, 2017

Sky Talk Shield, a new call screening service that’s free for Sky Talk customers, has been launched to combat unwanted and nuisance phone callers. Sky hope the service will stop cold callers in their tracks….

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Broadband delays will cost you £140m
Jun
6

Broadband delays will cost you £140m

Tuesday, 6 June, 2017

Vodafone, TalkTalk and Sky have all complained over Ofcom’s decision to delay the introduction of proposed wholesale price reductions on BT’s Openreach. This, they claim, could cost consumers £140 million. At the beginning of the…

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UK broadband 'worse than Romania' - Akamai 1
Jun
1

UK broadband ‘worse than Romania’ – Akamai

Thursday, 1 June, 2017

Fewer people in the UK can get decent broadband than in Latvia, Hungary or Romania, a new industry report says. Akamai’s State of the Internet 2017 rates how many people in a country can get…

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Manchester business broadband 'stuck in the past'
May
31

Manchester business broadband ‘stuck in the past’

Wednesday, 31 May, 2017

Despite calling itself the digital city, Manchester business broadband lags well behind the faster speeds available in the capital. This was highlighted back in 2014 when Deloitte looked at the state of connectivity in the…

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Onecom fined £100k for sending 3.3m spam texts
May
24

Onecom fined £100k for sending millions of spam texts

Wednesday, 24 May, 2017

Hampshire-based business broadband company Onecom has been punished with a £100,000 fine for sending out over three million spam text messages. The Information Commissioner’s Office (ICO) received more than 1,000 complaints from the public after…

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Gigaclear gets £111m to make rural broadband faster
May
12

Gigaclear gets £111m to make rural broadband faster

Friday, 12 May, 2017

Boutique broadband ISP Gigaclear has secured over £100 million to fund its expansion of full-fibre rural broadband networks across Britain’s countryside. The investment will allow Gigaclear to accelerate the development of its ultrafast fibre-to- the-premises…

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Privacy dies today: The Snooper's Charter returns - and now it's law
Apr
21

Privacy is dead: The Snooper’s Charter is now law

Friday, 21 April, 2017

The so-called Snooper’s Charter – the Investigatory Powers Act – which gives governments the right to spy on its citizens has now become law in the UK. Following a long and tortuous route through Parliament…

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BT accuse TalkTalk of blocking broadband compensation scheme
Apr
18

BT accuse TalkTalk of blocking broadband compensation scheme

Tuesday, 18 April, 2017

The chief executive of BT’s consumer division has accused rival TalkTalk of scuppering plans for an industry-wide broadband compensation scheme. Ofcom launched plans in March for a £185 million compensation plan to instantly reimburse customers…

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BT landline elderly Ofcom
Apr
11

Broadband customers face shock 43pc ‘loyalty fee’

Tuesday, 11 April, 2017

Citizens Advice has highlighted the shocking price increase broadband customers face when their minimum-term contracts expire. The consumer advocacy group has dubbed the cost hikes a “loyalty fee” which punishes customers for sticking with their…

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Ofcom hits Openreach to slash superfast broadband bills
Mar
31

Ofcom hits Openreach to slash superfast broadband bills

Friday, 31 March, 2017

Telecoms regulator Ofcom says it will slash the wholesale price that Openreach can charge for superfast broadband in a bid to cut bills for millions of customers. Openreach is BT’s network arm, whose engineers install…

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BT tops broadband complaints as numbers soar 1
Mar
29

BT tops broadband complaints as numbers soar

Wednesday, 29 March, 2017

BT has the highest level of broadband complaints in the country, according to new figures released by Ofcom. The industry regulator said 33 out of every 100,000 BT customers had complained about their home broadband…

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Nine in ten face shock council tax rises: report
Mar
28

Nine in ten face shock council tax rise: report

Tuesday, 28 March, 2017

Households across the UK are facing inflation-busting council tax rises as government paves the way to add to bills to help fund adult social care. 90 per cent of local authorities will increase charges from…

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Vodafone mobile broadband prices to leap 3.2pc 1
Mar
28

Vodafone mobile broadband in 3.2pc price hike

Tuesday, 28 March, 2017

Tens of thousands of customers face higher Vodafone mobile broadband bills as the firm plans to hike prices from April 2017. Customers on a pay monthly mobile contract with Vodafone, or who get mobile broadband…

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BT fined record £42m for delays installing broadband
Mar
27

BT fined record £42m for delays installing broadband

Monday, 27 March, 2017

BT has been told to pay the Treasury a record £42 million fine after the regulator Ofcom found it had broken broadband competition rules. The stunning rebuke comes after BT failed repeatedly to properly install…

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Plusnet no-contract broadband
Mar
22

Plusnet fined £880,000 for wrongly billing customers

Wednesday, 22 March, 2017

Industry regulator Ofcom has slapped broadband provider Plusnet with an £880,000 fine for overcharging its former customers. Plusnet, which is owned by BT, continued to bill people who had cancelled their landline or broadband packages….

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Northumberland broadband van at Craster port
Mar
21

Northumberland broadband rollout gets £6.4m boost

Tuesday, 21 March, 2017

Northumberland broadband gets £6.4m today to get thousands more homes and businesses online in England’s north-east. The cash injection should add another 3,200 homes and business to the Northumberland broadband network. It’s good news for…

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£15.6m more for Scotland superfast broadband
Mar
20

£15.6m more for Scotland superfast broadband

Monday, 20 March, 2017

The Scottish government has announced an extra investment of £15.6 million to extend superfast broadband coverage to homes and businesses. Announcing the investment, Cabinet Secretary for Finance and Constitution Derek Mackay said more residents than…

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disabled broadband accessibility keyboard
Mar
20

One in five disabled people still can’t get broadband

Monday, 20 March, 2017

The telecoms regulator Ofcom says one in five disabled people can’t access the internet despite ever greater use of computers, smartphones and tablets. As the digital world becomes ever more vital for people’s everyday lives,…

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BT Openreach split
Mar
10

Openreach splits from BT in landmark broadband deal

Friday, 10 March, 2017

Uk broadband infrastructure will never be the same again after BT reached a deal with Ofcom to split from its Openreach division. The industry regulator asked BT to legally separate from Openreach – the engineering…

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Broadband speed ads are fraud, says MP 1
Mar
9

Broadband speed ads are fraud, says MP

Thursday, 9 March, 2017

ISPs are committing fraud by advertising broadband speeds that 90 per cent of customers will never get, one UK MP claimed in Parliament. At the moment, Internet Service Providers are allowed by the Advertising Standards…

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The simple typo that brought down Amazon Cloud 3
Mar
7

The simple typo that brought down Amazon Cloud

Tuesday, 7 March, 2017

Human error was at fault when a web storage system powered by Amazon Cloud wobbled and fell over at the end of February, the internet giant has admitted. Around 150,000 websites and top apps use…

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New Price Rules for Broadband Providers
Nov
9

New Price Rules for Broadband Providers

Wednesday, 9 November, 2016

Paying more for your broadband than you expected? Check out these 3 big rule changes in broadband advertising to see how misleading prices are a thing of the past.

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